A solid insight into what companies are getting wrong when trying to establish brand loyalty through loyalty programs. Andjelic sites an import part of customer satisfaction regarding question of economics and behavior when talking about how many loyalty programs make gratification too delayed. "One thing to know about human decision-making is that we want to …
collective conscience
I think it's fascinating social media's almost instantaneous reflection of (and impact on) the collective conscience... Within minutes, Romney's answer to the question posed by voter Katherine Fenton had inspired not just a flurry of women-in-binders-related tweets but also the Twitter account Romney's Binder (@Romneys_Binder), which attracted over 12,300 followers by the debate's end and the …
