Simple three-step recipe. The Secret to Great Service | American Camp Association. Figure out what your customer wants. Get it for them accurately, politely, and enthusiastically. Go the extra mile for the customer.
holy sh*t change
In a surprise move by my boss yesterday, my position was eliminated and I was laid off. When the shock wears off I might have more to say. Right now, I am just reminding myself to breathe. in. out. in. out.
Leading Change
I keep coming back to a handout that I was given at a meeting for work. I found a website with more detail, The 8 Step Process for Leading Change. This combined with Heifetz Leadership in a Crisis from Harvard Business Review inspires me with ideas for relationship management and social change especially for work in the …
Social Media Revolution 2 (Refresh)
I like this video and now it's been updated: Lesson: Still think social media is a fad?
The power of prayer
this is a question that has been on my mind lately... If you are a working for a nonprofit and are soliciting donations, what is the appropriate professional response to a person who says "I am going to pray about this a let you know tomorrow"? Another question i have is if they do not …
Dixie's Road Trip 